At No Tilt Poker Tables, we take great pride in the craftsmanship and quality of our custom poker tables. While we do not offer a direct manufacturer warranty, the shipping process is covered under the shipping company’s warranty. If any issues arise, we’re here to work with you to ensure you’re happy with your purchase.
No Tilt Poker Table's Commitment to Satisfaction
Due to the custom nature of our products, we do not provide a manufacturer warranty. However, every table is thoroughly inspected before shipping to ensure it meets our high-quality standards.
If you encounter any issues or your table does not meet your expectations, please contact us. While refunds are not available, we’ll always work with you to make things right. Your satisfaction is our priority.
Shipping Company Warranty
The shipping company provides coverage for items damaged in transit. If your table is damaged during shipping:
- Inspect Upon Delivery: Check the packaging for visible damage before signing for delivery.
- Document Damage: Take photos of any damage to the packaging and the table.
- File a Claim: Contact the shipping company directly to file a claim under their warranty. They are responsible for replacing any damaged items.
We’ll assist you in the claims process by providing any necessary documentation, such as order details and pre-shipping photos.
Exclusions
The following are not covered under the shipping company’s warranty or No Tilt Poker Tables policy:
- Damage caused after delivery.
- Normal wear and tear from regular use.
- Customization errors based on approved designs.
Contact Us
We understand how important your custom poker table is to you, and we want you to love it as much as we loved creating it. If something isn’t right, reach out to us, and we’ll do our best to find a solution that works for you. Whether it’s guidance on the shipping claim or addressing a concern with your table, we’re here to help.
For questions about your table, shipping, or warranty claims, please contact us at support@notiltpokertables.com. Your satisfaction means everything to us, and we’re here to ensure you get the table of your dreams.
